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Privacy Policy

Last updated: March 2026

Who We Are

Crochet Moses Baskets is a small, handmade baby goods business based in Bolton, England. We are committed to protecting your privacy and handling your personal data responsibly.

What Data We Collect

When you place an order or interact with our website, we may collect the following personal information:

  • Name – to process and personalise your order
  • Email address – for order confirmations, dispatch notifications, and customer support
  • Delivery address – to ship your order to the correct location
  • Phone number – for delivery updates and customer support via WhatsApp
  • Payment information – processed securely through our payment gateway (see below)
  • Browsing data – collected via cookies and analytics tools to improve our website

How We Use Your Data

We use your personal data for the following purposes:

  • Processing and fulfilling your orders
  • Sending order confirmations and shipping updates
  • Providing customer support via email or WhatsApp
  • Improving our website and understanding how customers use it
  • Complying with legal obligations (e.g. tax and accounting records)

Payment Processing

We do not store your payment card details on our servers. All payments are processed securely through our third-party payment gateway (Stripe). Your card information is encrypted and handled in accordance with PCI-DSS standards. We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, Klarna, and Clearpay.

WhatsApp Communication

If you contact us via WhatsApp or provide your phone number during checkout, we may use it to send you order updates, respond to enquiries, or provide customer support. We will never add you to marketing lists without your explicit consent.

Analytics

We use Google Analytics to understand how visitors interact with our website. This service collects anonymised data such as pages visited, time on site, and referral sources. Google Analytics uses cookies to gather this information. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Cookies

Our website uses cookies to ensure it functions correctly, to analyse site traffic, and to process payments. For full details on the cookies we use and how to manage them, please see our Cookie Policy.

Data Sharing

We will never sell, rent, or trade your personal data to third parties. We only share your information with trusted service providers who help us run our business:

  • Payment processors (Stripe, PayPal, Klarna, Clearpay) – to process your payments
  • Delivery partners – to ship your order
  • Google Analytics – for anonymised website usage data

All third-party providers are contractually obligated to handle your data securely and only for the purposes outlined above.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. Order records are typically retained for six years in line with HMRC requirements.

Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

  • Right of access – request a copy of the personal data we hold about you
  • Right to rectification – request corrections to inaccurate or incomplete data
  • Right to erasure – request deletion of your personal data (where applicable)
  • Right to restrict processing – request that we limit how we use your data
  • Right to data portability – request your data in a portable, machine-readable format
  • Right to object – object to the processing of your data for certain purposes

To exercise any of these rights, please contact us at crochetmosesbaskets@gmail.com. We will respond within 30 days.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

Questions?

If you have any questions about how we handle your personal data, please don’t hesitate to get in touch at crochetmosesbaskets@gmail.com or message us on WhatsApp.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).